Welcome to Nakyra Shop Corp’s Refund and Returns Policy. We want you to be completely satisfied with your purchase. Please review our policy below for guidance on returns, refunds, and exchanges.

1. Eligibility for Returns

Returns are accepted for defective, damaged, or incorrect products, including items such as the Zevni pendant light, Vidalite island pendant, and Hunter island pendant.

2. Return Window

You must initiate a return within 14 days of receiving your order. Requests made after this period may not be eligible.

3. Return Process

To start a return, contact our support team at support@nakyrashopcorp.store or +1 601 347 3436. Provide your order number and details of the issue.

4. Inspection of Returned Items

All returned items must be in their original packaging, unused, and in the same condition as received. Our team will inspect the returned product.

5. Refund Eligibility

Refunds are granted for products with manufacturing defects, damages during transit, or incorrect items shipped.

6. Non-Refundable Items

Customized, personalized, or clearance items are non-refundable unless defective or damaged.

7. Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to our error or product defect.

8. Shipping Damages

If your item arrives damaged, contact us immediately for a replacement or refund. Include photos of the damage.

9. Processing Time for Refunds

Refunds will be processed within 7-10 business days after receiving and inspecting the returned item. Refunds will be issued via the original payment method.

10. Partial Refunds

In cases where only part of your order is defective or damaged, partial refunds may be issued.

11. Exchanges

We do not offer direct exchanges. To exchange an item, please initiate a return and place a new order.

12. Cancellation Policy

Orders can be canceled before shipment. Contact us promptly to cancel; once shipped, the standard return process applies.

13. Return Address

Returns should be sent to:
415 Berkshire Dr, Ridgeland, MS 39157, USA
Please ensure you obtain a tracking number for the return shipment.

14. Contact Support

For any questions regarding returns or refunds, contact us:

• Phone: +1 601 347 3436
• Email: support@nakyrashopcorp.store

15. Policy Updates

We reserve the right to update this Refund and Returns Policy at any time. Changes will be posted on this page with the latest date.

Thank you for shopping with Nakyra Shop Corp. We appreciate your trust and are committed to ensuring your satisfaction.